Valley Fiberpartners with Actifai to enhance rural connectivity

Actifai has announced its new customer partnership with Valley Fiber. Amidst its growth and continued commitment to influencing rural connectivity throughout Manitoba, Valley Fiber has licensed Actifai’s AI-powered Digital and Engage solutions, marking a step forward in its customer-centric approach to innovation.

Trevor Buhnai, the vice president of sales and marketing at Valley Fiber, said, “Bringing Actifai’s AI technology into our sales and marketing operations was a investment in elevating our service standards. Actifai is streamlining our customers’ buying experience and enhancing their overall satisfaction with sales and support interactions, in addition to the subscriber acquisition improvements we continue to observe.”

Actifai Digital, Valley Fiber’s latest ecommerce enhancement, uses AI to deliver an online buy-flow and personalised, self-service shopping for broadband customers. This  solution enables Valley Fiber to efficiently cater to diverse customer needs while simplifying its online signup process.

Venu Amar, Actifai’s COO, said, “Valley Fiber’s adoption of Actifai Digital underscores their commitment to innovation and customer-centricity. We’re excited to support them in delivering an exceptional digital experience to their customers.”

Valley Fiber’s partnership with Actifai overlaps with its ambitious MB Fiber Build Project, a $328M investment to transform rural connectivity in Manitoba. In only three years, the company has seen its team grow to over 350 team members as it expands its TV, phone and broadband services to tens of thousands of residences and businesses. With Actifai’s AI solutions at the forefront of its digital transformation, Valley Fiber is well-positioned to further influence broadband services in Manitoba and deliver value to its growing customer base.

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