Bosch IoT Suite user journey: our customers

Posted on by

Here are your coffees! So, Christian, you’ve been a customer of Bosch.IO for quite some time now. How did you find your way to Bosch IoT Suite? “Back when we started, we were looking for ways to offer our customers fleet management, condition monitoring and advanced over-the-air services. Above all, a reliable data management solution was needed to handle the large amounts of data produced by the machines. With Bosch IoT Suite, we found what we were looking for: a mature solution from inside the Bosch Group that provided a lof of synergies and could be deployed quickly and easily.”

Today, Bosch IoT Suite is part of Rexroth’s BODAS Connect, a telematics solution that offers customers the connectivity hardware and IT infrastructure they need to check where their machines are at any time, whether there are any errors, and under which circumstances errors occur more frequently. Christian, why is this so important for off-highway machinery? “These machines are often used in remote areas, which makes maintenance much more difficult and costly. Reliable fleet management and condition monitoring are crucial in order to investigate malfunctions and alert machine operators to potential problems early on.” The basis for providing such services: tremendous amounts of data on the location and performance of all machines. Bosch IoT Insights provides the framework for storing, processing, and visualizing these large amounts of collected data. It includes scalable cloud storage and databases with state-of-the-art security as well as flexible, customizable visualization options, for example in the form of dashboards.

Meanwhile, Christian and my Bosch.IO colleagues have been working on new features to offer customers additional standard options. How has that been working for you, Christian? “Really well: both our teams are using agile methods, so there is a close fit in our ways of working. Being able to collaborate so closely and in joint development processes has been a great benefit of going with a Bosch solution.” So far, they have successfully implemented features like digital rights and role management, and custom processing pipelines, which offer customers the chance to incorporate their own algorithms and calculations in the data processing. “Our goal is to give our customers a way to manage their fleets quickly and easily – but also the chance to go more in-depth and add their own solutions if needed,” Christian explains. “Thanks to Bosch IoT Insights, our customers have many more opportunities for customization and multidimensional data usage.”

Thanks so much for your insights, Christian! Erika, what do you say: are you ready to meet another customer? “You bet!” Then come along: we’ll pay our customers from Bosch Thermotechnik a visit! They have production sites all over the world, and today, we’ll check in with the team in Lollar.