Bosch IoT Suite user journey: customer touchpoints

The first step is to collect your feedback wherever possible – be it during feature acceptance, in usability tests, or simply via our support system. We then screen it and cluster our findings. Which product component is concerned and what could we improve? These ideas or so-called candidates form our user experience backlog. We check and refine this backlog in weekly meetings and prioritize different candidates depending on their impact and difficulty. As soon as a candidate has been refined, we implement it in our Bosch IoT Suite iterations. If your feedback makes it into Bosch IoT Suite that way, we will give you a heads-up to let you know how is has been addressed. No worries, you can of course also give us feedback on our feedback process – feedback-ception!  

So, Erika, what do you think: do you have any feedback on today’s trip? “Absolutely! It was good to see how you work and to what extent I can be involved in the process. However, one important question remains: what about the costs?” Good point, Erika – it’s time we address that topic! We will talk to you about the monetary aspects of Bosch IoT Suite in our next blog post. Stay tuned to find out how our pricing model works!