New BCD Alliance portal innovates customer experiences
BCD has launched its highly anticipated customer portal, BCD Alliance.
The portal – which has been designed in-house by BCD’s development team – was created with the intention of redefining the way OEM customers interact with its solutions and support team.
BCD Alliance
BCD Alliance provides user-friendly navigation and an intuitive design.
The new portal empowers customers to track orders and access product information with a few clicks.
The launch of BCD Alliance demonstrates its dedication to innovation and partner-centric mindset and BCD’s development team continues to work on adding new features to improve the user experience.
“BCD Alliance is a platform designed to manage customer data effectively” commented Eugene Kozlovitzer, CTO, BCD.
“Its primary purpose is to aid in supply management, provide valuable insights and enable seamless vendor communications.
“By streamlining interactions, we’re able to provide greater transparency and alignment with our partners than ever before,” Kozlovitzer added.
BCD Alliance: Key features
- Order status: Real time order tracking functionality enables customers to monitor the status of their orders from placement to delivery
- Order details: In addition to tracking, Alliance gives customers full access to check-in on order details, including individual order items, serial numbers and add-on components
- Warranty information: Within BCD Alliance, users can track the warranties on any existing serial number and are provided with contact information so they can reach out to extend their warranty or refresh their system with ease
- Document access: View and download important documents through Alliance, such as PO’s, packing slips, invoices, credit memos and more
- Support cases: Easily review the status and details of past and current support cases.