Is genAI falling short? Not in the contact center
Call Summarization and Infrequently Asked Questions bring real value today There is so much pushback and hullabaloo these days related
Continue readingCall Summarization and Infrequently Asked Questions bring real value today There is so much pushback and hullabaloo these days related
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Continue readingMicrosoft is notifying folks that its AI services should not be taken too seriously, echoing prior service-specific disclaimers. In an
Continue readingSandy, Allie, Paddy, Erik, and Cody assembled in Vegas last week for BlackHat. We spent the week attending sessions; meeting
Continue readingNvidia’s alleged Blackwell supply problem may not be as bad as first thought, according to Foxconn executives who claimed they
Continue readingSAP CRM’s fast facts Starting price: No upfront pricing for SAP Sales Cloud. Key features: Guided selling. Dynamic sales journeys.
Continue readingRussia’s Federal Security Service (FSB) cyberspies, joined by a new digital snooping crew, have been conducting a massive online phishing
Continue readingNotion and OneNote are two leading digital note-taking applications that offer task and project management capabilities. Both applications can help
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Continue readingRecently we published the Forrester Wave: Conversational AI For Employee Services, ranking how well different conversational AI providers provide employees
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